Terms and Conditions
Welcome to Shiv Food Solutions! These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you are advised not to use our services.
Definitions
- “Company,” “we,” “our,” or “us” refers to Shiv Food Solutions.
- “You” or “User” refers to the individual accessing our website or using our services.
- “Services” refer to the products, solutions, and assistance provided by Shiv Food Solutions, including food deliveries, catering, and any associated offerings.
Eligibility
By using our services, you confirm that you:
Are at least 18 years old.
Have the legal capacity to enter into binding agreements.
Will provide accurate and complete information when registering or placing an order.
Orders and Payments
- Placing Orders: Orders can be placed through our website or customer service channels. You are responsible for ensuring the accuracy of order details, including delivery addresses and product selections.
- Pricing and Taxes: Prices displayed on our website are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice.
- Payment Methods: We accept payments through credit/debit cards, digital wallets, and other methods specified at checkout. By placing an order, you authorize us to charge the payment method provided.
- Order Confirmation: You will receive an order confirmation via email or text message upon successful payment. If you do not receive a confirmation, please contact our support team.
Delivery Policy
Delivery Time: We strive to deliver products within the estimated timeframes provided. However, delays may occur due to unforeseen circumstances.
Delivery Charges: Applicable delivery charges will be disclosed during the checkout process.
Failed Deliveries: In cases where delivery fails due to incorrect addresses, absence of the recipient, or other user-related issues, we may charge a redelivery fee.
Refunds and Cancellations
Our Refund Policy and Cancellation Policy are integral parts of these Terms. By using our services, you agree to comply with these policies. For details, please refer to the respective sections on our website.
Use of Website
Prohibited Activities: You agree not to engage in activities that may harm, disrupt, or misuse our website, such as:
Unauthorized access to accounts or data.
Distribution of harmful software or viruses.
Using the website for illegal or unethical purposes.
Intellectual Property: All content, including logos, text, images, and software, is the property of Shiv Food Solutions and protected by copyright laws. Unauthorized use of any content is strictly prohibited.
Product and Service Limitations
Availability: Products and services are subject to availability. We reserve the right to limit quantities, discontinue products, or substitute items when necessary.
Accuracy: We strive to provide accurate descriptions and images of our products. However, minor variations in appearance or packaging may occur.
Limitation of Liability
To the maximum extent permitted by law, Shiv Food Solutions shall not be held liable for:
Any indirect, incidental, or consequential damages arising from your use of our services.
Delays or failures caused by circumstances beyond our control, such as natural disasters or transportation disruptions.
Indemnification
You agree to indemnify and hold harmless Shiv Food Solutions, its employees, and affiliates from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
Promotions and Discounts
Eligibility: Promotional offers and discounts are subject to specific terms and conditions, which will be communicated during the promotional period.
Misuse: Misuse of promotions or discounts may result in cancellation of orders or suspension of your account.
Governing Law
These Terms are governed by the laws of functional country, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Country.
Changes to Terms
We reserve the right to modify these Terms at any time. Any updates will be posted on our website, and continued use of our services constitutes your acceptance of the revised Terms.
Contact Us
Put our expertise for you. Our team is ready to discuss and create innovative solutions for your products.