Privacy Policy
At Shiv Food Solutions, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described in this policy. Please read this document carefully to understand our approach to safeguarding your data.
Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information:
- Name, email address, phone number, and delivery address when you place an order or register on our website.
- Payment information, including credit/debit card details, processed securely through third-party payment gateways.
Non-Personal Information:
Browser type, device information, IP address, and browsing behavior on our website.
Cookies and tracking technologies to improve user experience and website functionality.
Order Details:
Information about the items you purchase, preferences, and feedback.
How We Use Your Information
The information collected is used for the following purposes:
Order Fulfillment:
To process your orders, deliver products, and communicate order updates.Customer Support:
To respond to inquiries, provide assistance, and resolve issues.Marketing and Communication:
To send promotional offers, newsletters, and updates, only if you have opted in.Website Optimization:
To improve user experience, analyze website performance, and personalize content.Legal Compliance:
To comply with applicable laws, regulations, and enforce our terms and conditions.
Sharing Your Information
We value your trust and do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
Service Providers:
Third-party vendors that assist in payment processing, order delivery, or marketing services.
Legal Obligations:
Authorities or regulators if required to comply with legal obligations or protect our rights.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us:
- Remember your preferences and login details.
- Analyze website traffic and usage patterns.
- Deliver personalized advertisements based on browsing behavior.
You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features on our website.
Data Security
We implement robust security measures to protect your personal information, including:
Secure Socket Layer (SSL) encryption for transactions.
Regular monitoring of our systems to prevent unauthorized access.
Restricted access to personal data to authorized personnel only.
Despite our efforts, no online platform is entirely secure. We encourage users to take precautions, such as using strong passwords and keeping them confidential.
Retention of Data
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Non-personal data may be stored indefinitely for analytical purposes.
Your Rights
You have the following rights concerning your personal information:
Access: Request a copy of the data we hold about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal obligations.
Objection: Opt out of certain data uses, such as marketing communications.
To exercise these rights, contact us at info@shivfoodsolutions.com.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
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